Cancellation & Refund Policy

1. Customer-Initiated Cancellation Tiers

Time Prior to Scheduled Departure	Cancellation Fee	Refund Percentage
More than 48 Hours	20% of Base Fare	80% Refund
Between 24 Hours and 48 Hours	50% of Base Fare	50% Refund
Less than 24 Hours or Gate Closure	100% of Base Fare	Non-Refundable

2. Weather Disruption & Operator Cancellations

In the event of port authority closures, cyclone warnings, or vessel mechanical issues, passengers are entitled to a 100% full refund with zero cancellation charges, or free rescheduling to the next available sailing.

3. Refund Processing Timeline

Approved refunds are dispatched through the original Razorpay payment method (UPI / Debit Card / Net Banking) within 5 to 7 business days.